An RMA number is a Returns Material Authorisation number that authorises your unit to be sent in for repair.
This number allows for your unit to be tracked through our system. It holds the shipping address and contact details for the customer as well as the fault description and serial number.
You need to keep a record of your RMA number as this allows you to track it.
If you send a unit in without a RMA number, it will be placed in quarantine. This adds an additional two weeks to any repair.
Click here to check on the status of your RMA
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