Out of Warranty Repairs and Costs

How do I obtain a repair quote? (Australia Only)

if you wish to obtain a repair quote or if you are unsure whether the fault may be covered in warranty, please contact our support line on 1300 628 626 (Navman AU), 1800 644 033 (Magellan AU) for further assistance.
The representative in most cases will be able to confirm over the phone the warranty status of the fault, any repair costs and if it needs to be sent in for assessment. You will be provided with an RMA number for your device.

The customer is liable for all costs incurred in sending the device to our repair centre. It is recommended that you send by post that has tracking and insurance in the event the parcel gets damaged or lost, Mitac Australia is not liable for this. This is to cover yourself.

If your warranty is still within manufacturers period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, you may be quoted a repair charge.

if you wish to proceed with the repairs or are required to send the device in for assessment, please send your device via trackable post with your details and RMA number to:

ATT: Mitac Repairs
Locked Bag 5010
Gladesville, NSW 1675

How do I obtain a repair quote? (New Zealand Only)

If you are a New Zealand customer, please contact our repair centre - Service Plus directly to obtain a quotation for repairs.
They can be contacted on 0800 00 77 22 or via email on service@serviceplus.co.nz

If your warranty is still within manufacturers period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, you may be quoted a repair charge.

Click Here for Service Plus website





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